FREE Shipping! No Minimum Purchase!

FAQs

We guessed you may have a few queries that you would like to get clarified, so we have compiled a few for you beforehand.

Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in the US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.

Q. How long will it take for my items to arrive?
A. It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

Q. How will I know where my product is?
A. You can track your order from the link given on our home page menu “ORDER STATUS

Q. How long will it take to receive a tracking number?
A. It will take usually between 2-5 business days.

Q. Is shipping really FREE?
A. Yes, shipping is Free storewide.

Q. Where is your company located?
A. We have an office in the beautiful country: India; Supply warehouses in USA; China and few other countries.

Q. Which currency will I be charged in?
A. We process all orders in USD.

Q. Will I receive a confirmation number when I place my order?
A. A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. To track the order, you can visit the ORDER STATUS page within 2-5 business days.

Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to sales@luxefrog.com

Q. How can I pay?
A. We accept all major debit cards and credit cards: Visa, Mastercard, Discover, Amex and also Paypal.

Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.

Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.